Track your order using the tracking tool on this link https://caprisoleil.com/apps/track123. Enter the requested order or tracking information exactly as it appears in your shipping confirmation.
When Will Tracking Become Available?
Tracking is normally provided after the order has been processed and dispatched. Please allow up to 24-72 hours after receiving the shipping confirmation for the first carrier scan or tracking event to appear.
Tracking Has Not Updated
Carrier tracking can occasionally pause between scan points, especially during weekends, holidays, customs processing, peak shipping periods, or long-distance transit. A temporary lack of updates does not always mean the shipment is lost.
Need Help?
If the order is outside the estimated delivery window of 4-9 business days or you believe there is a delivery problem, contact support@caprisoleil.com and include your order number and tracking number, if available.