At Capri Soleil, we want customers to understand the return and refund process before making a purchase. The terms below apply unless a product page clearly states a different condition permitted by applicable law.
Return Window
You may request a return within 30 days after the order is delivered.
Return Eligibility
To be eligible for a return, the item should be unused, in substantially the same condition in which it was received, and returned with the original packaging, included accessories, and any tags when applicable. Proof of purchase or the order number may be required.
Non-Returnable Items
For hygiene, safety, customization, or other legitimate reasons, certain items may be non-returnable where permitted by law. Any product-specific restriction should be clearly disclosed on the product page before purchase. Gift cards and items marked final sale may also be excluded where legally permitted.
How to Request a Return
- Contact support@caprisoleil.com and provide your order number, the item you wish to return, and the reason for the request.
- Wait for return instructions before sending the package. Do not send returns to an address that has not been confirmed for your case.
- Package the item securely and follow the return instructions provided by our support team.
Return Shipping Costs
If the item is defective, damaged on arrival, or materially different from what was ordered, Capri Soleil will provide an appropriate resolution and, where applicable, cover reasonable return shipping costs. For returns based on preference or change of mind, the customer is responsible for return shipping unless otherwise required by law.
Restocking Fee
Any applicable restocking fee will be disclosed before the return is processed.
Refunds
After an eligible return is received and inspected, we will notify you of the approval or rejection of the refund. Approved refunds are issued to the original payment method. Please allow up to 7 business days for us to process an approved refund, plus any additional time required by your bank or payment provider.
Exchanges
If you need a different size, color, or item, contact support@caprisoleil.com. Exchange availability depends on stock and the circumstances of the order. In some cases, the fastest option may be to return the original item and place a new order.
Order Cancellations
Cancellation requests should be sent as soon as possible after purchase. We will attempt to cancel the order if it has not entered fulfillment or shipment, but cancellation cannot be guaranteed once processing has begun. If the order can no longer be cancelled, the applicable return process may be used after delivery.
Contact Information
Store Name: Capri Soleil
Company Name: Capri Soleil
Business Address: Rua Francisco Goulart, 103, 201, Florianópolis, SC 88036-600, Brazil
Email: support@caprisoleil.com
Phone: +55 92 99286-2008