At Capri Soleil, we aim to provide a clear and transparent shipping experience. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking, and what to do if a delivery issue occurs.
Shipping Locations
We currently ship orders to customers located in the United States. If additional countries or regions are available at checkout, the shipping options and estimated costs shown at checkout will apply.
Order Processing and Delivery Times
- Processing time: 1-2 business days.
- Transit time after dispatch: 3-7 business days.
- Estimated total delivery time: 4-9 business days.
Delivery estimates are provided in business days and may vary due to destination, carrier operations, customs, severe weather, peak seasons, or other circumstances outside our reasonable control.
Shipping Methods and Carriers
Orders may be shipped using established postal or courier services selected according to destination, package type, availability, and service level. The carrier shown in the tracking information may vary by order.
Shipping Costs
We offer free standard shipping on eligible orders within the United States.
Tracking Your Order
When tracking becomes available, we will send the tracking information to the email address provided at checkout. You may also use our Track Your Order page. Tracking events can take additional time to appear after a shipment is dispatched.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us at support@caprisoleil.com as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfillment.
Delayed, Lost, or Damaged Shipments
If your order appears significantly delayed, is marked delivered but cannot be located, or arrives damaged, contact us at support@caprisoleil.com with your order number and relevant details. We will review the case and provide the next steps based on the circumstances and carrier information.
Contact Information
Store Name: Capri Soleil
Company Name: Capri Soleil
Business Address: Rua Francisco Goulart, 103, 201, Florianópolis, SC 88036-600, Brazil
Email: support@caprisoleil.com
Phone: +55 92 99286-2008