Orders & Shipping
How long will my order take to arrive?
Our standard handling time is 1-2 business days, followed by an estimated transit time of 3-7 business days. The estimated total delivery time is approximately 4-9 business days.
Where do you ship?
We currently ship to the United States. Any additional destinations available to your order will be shown at checkout.
How much does shipping cost?
Standard shipping is free for eligible orders within the United States.
How can I track my order?
When tracking information becomes available, it will be sent to the email address used at checkout. You can also use our Track Your Order page available in https://caprisoleil.com/apps/track123.
Can I change my shipping address?
Contact support@caprisoleil.com as soon as possible. We will try to help if the order has not entered fulfillment, but address changes cannot be guaranteed once processing or shipment has begun.
Returns & Refunds
What is your return window?
Eligible return requests may be submitted within 30 days after delivery. See our Return & Refund Policy for the full requirements.
What if I receive a damaged or incorrect item?
Contact support@caprisoleil.com with your order number and clear details about the issue. Photos or other information may be requested so we can review the case and provide an appropriate resolution.
When will I receive my refund?
Approved refunds are normally issued within 7 business days after the required review or return inspection. Your bank or payment provider may need additional time to display the credit.
Can I cancel an order?
Send a cancellation request as soon as possible. We will attempt to cancel orders that have not entered fulfillment, but cancellation cannot be guaranteed after processing begins.
Products & Store
Do you have a physical retail store?
We operate as an online-only store.
Where are products shipped from?
We work with multiple suppliers and fulfillment partners, so the dispatch location can vary by product and order. The delivery estimate shown in our Shipping Policy applies regardless of the fulfillment location unless otherwise stated.
Do you offer bulk or wholesale orders?
For bulk or wholesale inquiries, contact support@caprisoleil.com with the product, quantity, and destination you are interested in.
How do I contact support?
Email us at support@caprisoleil.com. We aim to respond to customer inquiries as soon as possible.